We have another nominee for the WOW Wall!! CONGRATULATIONS SARAH!
Sarah, our Accounting Manager, is always very smooth and thorough when dealing with our vendors.
Thanks to her persistence and tactful approach in disputing invoices, we should be getting a full credit from one of our vendors for over $1K!!
Thank You Sarah, for watching out for our Bottom Line!!
We received a letter from a member who expressed gratitude to the staff of NJFCU for being there for him when he had an emergency. The staff who assisted this member was Maureen A. and Jason, both employees at our Totowa branch. This is a fantastic letter and once again NJFCU delivered WOW Service!
Way to go Maureen and Jason!
We have another WOW WALL posting….Juliette McFarlane, Member Service Representative.
The following letter was from a member, Joyce Taub. Juliette sure gave her the WOW Experience. We are very happy to have you on our TEAM, Juliette!
“I wanted to take the time to let you know how helpful Juliette McFarley has been in the past few weeks. I have been a member of the NJFCU for over 30 years and have had very few issues.
However, a few weeks ago I requested two checks mailed to me at my summer address, and by mistake the checks were sent to my Miami address. I had been waiting for the checks that I needed and wasn’t sure if I should stop payment and wait for new checks. Juliette worked very hard checking with your bank to sort out the problem and get back to me, although I didn’t expect to hear from her again.
This was a real inconvenience to me, but Juliette made the process so much easier. It was such a pleasant experience to have someone take that extra step, that now she is the only one I want to deal with because I* know my request will be handled promptly and correctly.
I have thanked her, but wanted you to be aware of how helpful she has been. It is an unexpected surprise to deal with someone who takes her job so professionately that I had to send this e/m.”
- Joyce Taub
Recognizing employees for a job well done is something we strive to always do at North Jersey Federal. This is why we have introduced the Wow Wall, a way to acknowledge our employees for doing such a good job. Employees’ name and what they are being recogized for, whether it’s exceptional service or a thank you note from a member, is placed on the Wow Wall for all employees to see. We would like to share this with our members, so starting today and every Wednesday coming up, we will post the name of employee(s) and what he/she is being recognized for. This goes to show that a simple acknowledgement for a job well done goes a long way.
♦ ♦ ♦ ♦ ♦
The first two employees that we would like to mention that have been recently inducted to the Wow Wall are Luis Perez and Mike Brands, our IT Department!
Having gone through some troubling times during our power recovery; both Luis and Mike were able to maintain calm and restore our IT services including the phone system, so we all can continue to operate and serve the membership!
Working under pressure, along with anxious employees; both Luis and Mike got us through with flying colors!
Not only are they Customer-Service Focused, they are Employee-Service Focused! Great Effort and Teamwork!
We are very pleased to have both Luis and Mike on our team and thank them for their efforts!